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Carmen L. Example profile

Hotel Front Desk Supervisor

Orlando, FL 9 years of experience

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Guest Relations · Opera PMS · Team Scheduling · Conflict Resolution · Upselling · Spanish

Summary

Front desk supervisor at a 400-room downtown hotel. Nine years in guest services, fluent in Spanish, and I train new agents to handle the hard conversations well.

Experience

  1. Front Desk Supervisor

    2021 – Present5 yrs 4 mos

  2. Guest Services Agent

    2017 – 20214 yrs 1 mo

Education

  • A.S., Hospitality and Tourism Management

    2017

Skills

  • Guest Relations
  • Opera PMS
  • Team Scheduling
  • Conflict Resolution
  • Upselling
  • Spanish